Applications support is a service that ensures the operational processes in a business run smoothly and enables users to conduct their business. It is available to both internal and external stakeholders of an organization. The internal users are the organizational employees, management and ownership. External applications support mainly focuses on customers or end-users.
Applications support usually offers technical support and human support. Technical support relates to the maintenance of the app, software and other organization’s technological systems. Human support relates to helping the end-user understand how to use the application or system and help solve any issues.
A good example of industries that need application support includes media providers, airlines and self-service checkouts. An application support analyst is the job position responsible for applications support.